FAQ - Frequently Asked Questions & Answers thereof

General

General questions about Synthesis AG and our products

• I have problems downloading software from your site - what can I do?
• What is the URL, user and password to synchronize with the SyncML-Service from Company XY?
• I get duplicates of my data when using Synthesis SyncML client

Android related FAQ

Questions and answers related to Synthesis SyncML client for Android

• I have just installed the Android client for free demo, but it says "license or demo period expired"
• I have installed the Synthesis SyncML Client on the Android Emulator
• Synchronisation on Android is incredibly slow
• allDay events will be moved to the day before
• Are Android devices certified or supported for OCS 10.1.2.x calendar Sync?
• I have installed Android 2.2, now the calendar is no longer visible for sync
• The Synthesis App hangs in the cleanup phase
• eGroupware does not sync postal addresses and photos correctly
• Google Play version versus directly downloadable version
• Version 2.4.12 Sync STD (Google Play) stops with error during start phase
• Accounts will be removed after restart of the device
• Grey colored buttons with bad contrast
• Synchronisation stops with error message "Local database capacity exceeded"
• Timed sync will not executed in the background

iPhone, iPad and iPod Touch related FAQ

• Where have the iOS FAQ entries gone?

Licenses / Registering

Questions about obtaining licenses for our products and how to register products with the license information received after a purchase

• My License's Registration Code does not work. What can I do?
• I purchased a license - where do I register now?
• What is the difference between STD and PRO version of the PDA clients?
• I have downloaded the demo version - how to get a trial license for it?
• Are licenses for Synthesis SyncML Client for PDA a one time purchase?
• I have lost (or never received) the license code I purchased on-line at kagi.com
• The license is for my organisation - why is my name in the license text?
• I need a receipt / a copy of my invoice / a delivery note for my on-line purchase. Can you send me one?

Platform and Device Support

Questions about supported platforms and devices

• Apache module mod_sysync2 for Linux can't be compiled
• Will there be a Synthesis SyncML client for the Palm PRE?
• Do you have plans to support Blackberry devices?
• Will there be a Synthesis SyncML client for the Windows Phone 7 or 8 ?
• Is device model XY supported by your SyncML client software?
• I can't scroll the settings screen on my Smartphone
• I can't sync because of "Connection Error" on Windows Mobile 6.1 device
• My Palm (Treo,Tungsten...) sometimes suddenly resets while using the SyncML client software
• On my Palm (e.g. Treo 650) some fields are not synchronized (e.g. Location) - Why?
• The 3.0 version PRO client always shows a message for AutoSync - can I switch it off?
• I cannot uninstall or upgrade your software on my Windows Mobile device
• My Windows Smartphone pops up an annoying "Unable to connect." message when I start a sync. Why?
• Email Sync seems not to work on PalmOS devices, why?
• Push (DMU) seems to work only sometimes with Windows Mobile 5
• I want to sync with my PalmOS device connected to my Mac - is this possible?
• Can Synthesis SyncML Server communicate with MS Exchange?
• Do you have a product to sync mobiles with Apple Mac OS X
• Do you supply software that enables sync between Mac OS X and Nokia 9500/9300?
• Can I synchronize my SyncML enabled mobile phone with Groupwise using your Software?

Interoperability and Compatibility

Questions about how Synthesis products work with other vendor's SyncML implementation

• I am using your client with my server, and it shows Error XXX. Why?
• Syncing Calendar aborts with error - contact sync works fine. Why?
• Why are photos of my contacts not synced?
• Sometimes Synchronisation works, sometimes I get "receiving error" or "bad data"
• I find that Synthesis SyncML client does not work correctly with a Sync4J / Funambol server
• The Synthesis Client does not work with strato.de sync
• Synchronizing with MDaemon does not work correctly - what can I do?
• Synchronizing with O2 does not work correctly - what can I do?
• Synchronizing with SmarterMail does not work correctly - what can I do?
• I'm getting an "Invalid Data" message when trying to sync with a eGroupware server
• I have problems with AOL Sync Beta

Synthesis SyncML Clients and Oracle Beehive / OCS

Questions about using Synthesis SyncML client products with Oracle Beehive or Oracle Collaboration Suite (OCS)

• Can I use the 3.0 clients with Oracle OCS?
• Why do I get Error 403 / "Access denied" when trying to sync with OCS
• My calendar entries are prefixed with [+], [-] etc. Is this a bug?
• When syncing with OCS, I only get events for one month into my mobile device. Why?
• How do I set up the Synthesis SyncML client for Oracle OCS?
• Using https with OCS fails with "receiving error"- http however works fine. Why?
• I always get "Access Denied" or Error 403
• I sometimes get Error 503 when trying to sync with OCS